MAGIC DISTRICT – EMPLOYEE COMPANY POLICY & CODE OF CONDUCT
1. ACCEPTANCE OF EMPLOYMENT TERMS
1.1 All employees must strictly comply with this Employee Company Policy and the signed
Employee Code of Conduct Agreement.
1.2 Violation of any clause may result in disciplinary action, termination, recovery of losses,
and/or legal proceedings.
2. WORKING HOURS & ATTENDANCE
2.1 Employees must strictly follow mall operational timings as notified by Management.
2.2 Reporting after 11:30 AM shall be recorded as half-day attendance, without exception.
2.3 Repeated late arrivals will attract disciplinary action.
3. WEEKLY OFF & HOLIDAYS
3.1 No weekly off shall be granted on Fridays, Saturdays, Sundays, or Government Holidays.
3.2 Any exception requires prior written approval from Management.
4. DISCIPLINE, BEHAVIOR & LANGUAGE
4.1 Use of foul language, verbal abuse, violence, threats, or intimidation is strictly
prohibited.
4.2 Misconduct with customers, colleagues, or management will result in strict disciplinary
action, including termination.
5. CONFIDENTIALITY & NON-DISCLOSURE
5.1 Employees shall maintain absolute confidentiality, especially regarding:
• Concepts & storylines
• Designs, layouts, operations• Internal procedures and strategies
5.2 Disclosure of confidential information to any third party will invite severe legal
action.
6. LOYALTY, TRANSPARENCY & GOODWILL
6.1 Employees must act honestly, transparently, and loyally in the company’s interest.
6.2 Any act that damages the goodwill or reputation of Magic District will result in strict
action.
7. UNIFORM & ID CARD POLICY
7.1 Wearing company uniform and ID card is mandatory at all times on duty.
7.2 The company provides four (4) free uniforms.
7.3 Additional uniforms shall be charged at ₹200 per uniform, payable by the employee.
8. FINANCIAL INTEGRITY & ZERO FRAUD POLICY
8.1 Ticket scams, cash tampering, unauthorized discounts, price manipulation, or misuse of
company assets are strictly prohibited.
8.2 Tampering with CCTV systems, tickets, or cash records will lead to immediate
termination and severe legal action.
9. CUSTOMER INTERACTION & SAFETY
9.1 Employees must maintain a minimum 5-feet distance from customers at all times.
9.2 Employees must professionally guide customers through concepts whenever required.
9.3 Collect and report customer feedback responsibly.
10. TARGETS & INCENTIVES
10.1 Employees must achieve targets fairly and ethically to qualify for incentives.
10.2 Any manipulation or unethical practice will result in disqualification from incentives and
disciplinary action.11. ORGANIZATIONAL HIERARCHY
11.1 All employees must strictly follow the reporting structure:
Managing Director (MD)
→ Head of Operations
→ Manager
→ Administration Employees
→ Cashiers
→ Concept Leads
→ Co-Leads
→ Assistant Leads
→ Staff / Performers
11.2 Orders from higher authority must be obeyed without delay.
12. OPERATIONAL RESPONSIBILITIES
12.1 Employees must ensure smooth daily operations of their assigned areas.
12.2 Any repairs, maintenance, or upgrades must be immediately reported to the Head of
Operations.
12.3 Employees must ensure their respective concepts perform at optimal quality at all times.
13. PRICING & AUTHORITY LIMITS
13.1 Employees are strictly prohibited from changing ticket prices or offers without written
management approval.
14. LEGAL CONSEQUENCES
14.1 Any violation of this policy may result in:
• Disciplinary action
• Salary recovery
• Termination
• Civil and/or criminal proceedings15. GOVERNING LAW
15.1 This policy shall be governed by Indian Law.
15.2 Courts of jurisdiction applicable to the city of operation shall have exclusive authority.