Magic District Customer Policy
1. DEFINITIONS
1.1 “Management” refers to Magic District, its owners, partners, employees, agents, and authorized representatives.
1.2 “Customer” refers to any individual or group entering the premises after ticket purchase.
1.3 “Premises” includes all attraction areas, concepts, waiting zones, common areas, restrooms, and back-end zones accessible to customers.
2. ACCEPTANCE OF TERMS
2.1 Entry into Magic District constitutes unconditional acceptance of this policy, disclaimer boards, ticket terms, and staff instructions.
2.2 Failure to read the rules shall not be considered a valid defense.
3. STAFF SAFETY & CUSTOMER LIABILITY
3.1 Any physical, verbal, or emotional harm caused to staff—whether intentional or unintentional—shall attract a penalty equal to double the total ticket value of the group originally purchased.
3.2 In case of serious or grievous injury, the customer(s) shall bear 100% of medical expenses, including hospitalization, treatment, medication, and recovery costs.
3.3 Management reserves the right to initiate civil and/or criminal proceedings.
4. PROPERTY DAMAGE
4.1 Any damage to sets, props, costumes, lighting, walls, floors, equipment, or décor shall be fully compensated by the responsible customer(s).
4.2 Repair or replacement costs will be assessed by Management and are final and binding.
4.3 Intentional damage may result in police complaint and legal action.
5. FOUL LANGUAGE & BEHAVIOR CONTROL
5.1 Magic District follows a Zero Tolerance Policy toward abusive language, indecent conduct, or harassment.
5.2 Yellow Card: First official warning for misconduct.
5.3 Red Card: Final warning requiring:
- Payment of double ticket price
- Formal apology to staff
5.4 Continued misconduct shall result in immediate eviction without refund and possible legal action
6. CCTV SURVEILLANCE
6.1 The entire premises is under continuous CCTV surveillance.
6.2 Footage may be used for safety, investigation, dispute resolution, and legal proceedings.
6.3 Entry implies consent to video and audio monitoring.
7. THEFT & UNAUTHORIZED ACTS
7.1 Theft or attempted theft of any property is a criminal offense.
7.2 Legal action will be taken under applicable laws without exception.
8. PHOTOGRAPHY & RECORDING
8.1 Photography, videography, or audio recording inside any attraction or concept is strictly prohibited without written permission.
8.2 Violators may be removed, content deleted, and legal action initiated.
9. TICKET TERMS
9.1 Tickets once purchased are non-refundable under all circumstances.
9.2 Tickets are non-transferable and cannot be resold or exchanged.
9.3 Lost, damaged, or misused tickets will not be replaced.
10. COMPLAINTS & FEEDBACK
10.1 Complaints must be submitted only through official feedback forms.
10.2 Verbal arguments or confrontations will not be entertained.
11. ZERO TOLERANCE FOR VIOLENCE
11.1 Physical violence, threats, intimidation, or fighting with anyone on the premises is strictly prohibited.
11.2 Immediate removal and legal proceedings will follow.
12. MANAGEMENT RIGHTS
12.1 Management reserves the absolute right to:
- Refuse entry
- Terminate an experience mid-way
- Remove any customer
12.2 All actions taken to protect staff, property, and brand goodwill shall be legally enforceable.
12.3 Management decisions are final.
13. GOVERNING LAW
13.1 This policy shall be governed by and construed in accordance with Indian Law.
13.2 Courts of jurisdiction applicable to the city of operation shall have exclusive authority.